Adam Naruszewicz

Customer Success / IT Support / Business Intelligence

Łódź, Poland.

About

I have over 19 years of professional experience, with the last 9+ years in IT and Customer Support. While I am currently working as a consultant for a Business Intelligence Tool, I am planning to switch from a more technical role to something that I enjoy a bit more - a customer-facing position. My interests revolve around Customer Success roles and Onboarding / Business and Systems Analysis.

Work

dmTECH

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Business Intelligence Service Consultant

Remote / Wrocław, Poland

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Summary

Level 1 and 2 support for Strategy One BI tool, manual testing of new releases, data checks in Snowflake (with SQL), resolving complex issues with reports and dashboards, leading a testing project for updates, cooperating with Vendor on enhancement requests, bug reporting, and holding regular Vendor meetings.